I. We ship the perfume of Acqua di San Martino di Castrozza with the utmost care to ensure each bottle arrives intact and in perfect condition.

II. Shipping rates: Italy €6 flat rate; Europe €8 flat rate; Rest of the World €15 flat rate.

III. Processing time: 2–4 business days. Estimated delivery times: Italy 3–4 business days; Europe 5–7 business days; Rest of the World 10–12 business days (depending on destination). You will receive a tracking code by email as soon as your order has been dispatched.

IV. Returns and refunds: Under EU consumer law, customers have the right to return online purchases within 14 days of receipt, without providing any reason.

V. General terms: The product must be sealed, unused, and in its original packaging. Return shipping costs are borne by the customer unless the product is faulty or damaged during delivery. Refunds will be issued within 14 days of receiving the returned item, using the same payment method as the original purchase.

VI. How to proceed:

1. Contact us by email at [insert email] within 14 days of delivery, providing your order number and reason for return.

2. We will provide you with detailed return instructions.

3. Once we receive and inspect the returned product, we will process your refund.