Acqua di San Martino di Castrozza
Last updated: [25/09/2025]

I. Who We Are:

We are Acqua di San Martino di Castrozza, VAT 14128320968

To contact us, write to our email address: info@acquadisanmartinodicastrozza.com.

II. What We Offer:

Through our website, we exclusively sell the Eau de Toilette Acqua di San Martino di Castrozza.

Detailed information and full product specifications are available on the dedicated product page.

III. Price and Shipping:

Product price: €68 (VAT included).

Shipping fees:

• Italy: €6

• Europe: €8

• Rest of the world: €15

Free shipping: Orders above €136 in Italy and Europe, and above €204 for the rest of the world.

Processing time: Orders are processed and shipped within 2–4 business days following payment confirmation.

Estimated delivery times:

• Italy: 3–4 business days

• Europe: 5–7 business days

• Outside Europe: 10–12 business days

Tracking: A shipment tracking number will be provided once your order has been dispatched.

Customs and duties: For deliveries outside the European Union, any local customs duties, import taxes, or handling fees remain the customer’s responsibility.

Please note: Delivery times are indicative and may vary due to courier delays or customs procedures, which are beyond our control.

IV. Payments:

We accept secure payments by [credit/debit card, etc.].

V. Order Confirmation:

After payment, you will receive a confirmation email with your order details.

VI. Right of Withdrawal:

You have 14 days from delivery to change your mind and return the product, provided that:

• It is intact, unopened, and with the seal unbroken.

• Return shipping costs are at your expense.

The refund will be processed within 14 days of your withdrawal notice, but we may withhold it until we receive the product or proof of return shipping.

⚠️ Note: For hygiene reasons, perfumes and cosmetics cannot be returned if already opened or without their seal.

VII. Defective or Damaged Product:

If the product arrives damaged or non-compliant, please contact us within 5 days at [email], attaching photos.

We will offer a replacement or a refund at no additional cost.

VIII. Legal Warranty:

All products sold on the website are covered by the 24-month legal warranty of conformity provided by the Consumer Code (Articles 128–135).

The warranty covers exclusively:

• Manufacturing defects of the bottle or dispensing system (e.g. broken cap, faulty pump, liquid leakage).

• Fragrance alterations already present at delivery.

• Non-conformities compared to what was declared (e.g. quantity or label different from indicated).

The warranty does not cover:

• Subjective differences in fragrance appreciation (scent not liked, perceived intensity, personal perception of longevity).

• Damage caused by improper use, drops, exposure to heat or direct light, incorrect storage, or broken seal.

To claim the warranty, the customer must report the defect to [email] within 2 months of discovery and no later than 24 months from delivery.

In the case of a defective or non-compliant product, the customer is entitled to replacement or refund at no additional cost.

IX. Privacy and Cookies:

We process personal data in full compliance with the General Data Protection Regulation (GDPR).

For further details, please consult our Privacy Policy and Cookie Policy, both available on our website.

X. Governing Law and Jurisdiction:

These Terms and Conditions are governed by Italian law.

• For consumers: jurisdiction lies with the court of their place of residence or domicile.

• For business-to-business (B2B) transactions: exclusive jurisdiction is the Court of Milan.

XI. Dispute Resolution (ODR):

Consumers may also resolve disputes through the European Online Dispute Resolution (ODR) platform, accessible at:

👉 https://ec.europa.eu/consumers/odr

XII. Changes:

We may update or amend these Terms and Conditions from time to time.

The version in force is always the one published on our website at the date of the order.